Manufacturer script
What to Ask Your Cosmetic Manufacturer
Private-label and contract-manufactured brands need clear answers about who makes the product, who holds records, what documents are available, and who handles complaints.
Quick answer: Ask your manufacturer what they make, process, pack, document, and update for each product. Do not assume facility registration, product listing data, batch records, label versions, supplier documents, or complaint handling are covered unless you have written answers tied to your product records.
Copy this opening email
Subject: Product record and MoCRA readiness questions for {Product Name}
Hello {Manufacturer Name},
We are organizing our cosmetic product records for {Product Name} and would like to confirm what information and documents are available for our internal records.
Could you please answer the questions below or let us know which items are not available or not applicable?
Thank you,
{Your Name}
{Business Name}
Questions to ask
- Who manufactures, processes, packs, or labels this product?
- Which facility or facilities touch the product before it is sold?
- What product category, formula version, ingredient list, and fragrance or flavor information can you provide?
- Who maintains batch records, lot traceability, and release records?
- Can we receive batch or lot identifiers for finished units?
- What supplier documents are available, such as COAs, SDS files, ingredient specs, or allergen information?
- Who handles product listing data and updates, if applicable?
- Who receives, investigates, and escalates product complaints or adverse-event reports?
- Are there label, claim, storage, shelf-life, or use limitations we should know about?
- Who should we contact for updates when formulas, labels, suppliers, or facilities change?
Track answers by product
| Answer area | Status options | Where to save it |
|---|---|---|
| Facility and role | Received, partial, waiting, not applicable | Supplier or manufacturer tab |
| Batch records | Received, sample only, unavailable, follow-up needed | Batch log and product row |
| Label and claims | Current, old version, review needed | Label and claims review |
| Complaint handling | Process confirmed, unclear, professional review needed | Open questions |
FAQ
What if the manufacturer says they handle everything?
Ask what "everything" includes and request written confirmation tied to each product. Save the answer next to the product row.
What if documents are not available?
Ask them to confirm that in writing. A clear unavailable answer is better than an unanswered gap.
Should I ask this before launch?
Yes. These questions are easier before labels are printed, listings are live, and customer complaints arrive.